Effective date: 24th day of August, 2022

www.naturallysoapco.com (the "Site") is owned and operated by Naturally Soap Co. Naturally Soap Co is the data controller and can be contacted at:

naturallysoapco@gmail.com
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Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected; and
4. The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent
By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Contact Naturally Soap Co by email at naturallysoapco@gmail.com.

Legal Basis for Processing
We collect and process personal data about users in the EU/UK only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal bases to collect and process the personal data of users in the EU/UK:

1. Users have provided their consent to the processing of their data for one or more specific purposes;
2. Processing of user personal data is necessary for us or a third party to pursue a legitimate interest. Our legitimate interest is not overriden by the interests or fundtamental rights and freedoms of users. Our legitimate interest(s) are: Process an order, send the user information about their account and order, respond to user's requests including refunds and complaints, process payments and prevent fraud, set up a user's account, comply with any legal obligations we have, improve our store interface and goods for sale, send users marketing messages if they choose to receive them.; and
3. Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: An order cannot be processed and fulfilled.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
 

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

1. IP address;
2. Location; and
3. Content viewed.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

1. First and last name;
2. Email address;
3. Phone number;
4. Address; and
5. Payment information.

This data may be collected using the following methods:

1. Processing of payment;
2. Processing of postage and shipping;
3. Creating an account; and
4. Contacting us through the "Contact Us" form on the website.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

1. To keep track of content you have viewed so we can show you previously/recently viewed items;
2. To estimate taxes and shipping; and
3. To monitor site traffic so we can manage products and stock.

The data we collect when the user performs certain functions may be used for the following purposes:

1. To process your order and post it to you and send you information about your order (including acknowledgement of order, invoices and order status);
2. Set up your account (should you choose to create one) and send you information about your account;
3. Respond to your requests (including customised orders, refunds and cancellations);
4. Send you marketing messages (should you choose to receive them);
5. Comply with any legal obligations we have; and
6. Send you your order.

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties
We may share user data with the following third parties:

1. Paypal (payment processing);
2. Square (payment processing); and
3. Postal/Delivery Companies, for example; Royal Mail, Evri, DPD.

We may share the following user data with third parties:

1. Name and address;
2. Email; and
3. Order details.

We may share user data with third parties for the following purposes:

1. Information to support and process payment; and
2. To provide customer with tracking details for shipping (when this shipping method has been chosen).

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
In order to protect your security, SSL certificates are enabled. All data to and from our website is encrypted. The website administrator has sole access to your information; such as your name, email address and payment and shipping information.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User
Under the GDPR, you have the following rights:

1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability; and
7. Right to object.

Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

Website Administrator
naturallysoapco@gmail.com
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How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

1. You can opt out of the use of your personal data for marketing emails. You can opt-out by updating your mail preferences under "Your Account"

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Website Administrator, at:

naturallysoapco@gmail.com
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